Rand Water | Integrated Annual Report 2025

The Wellspring of Beginnings : Historic documents, blueprints and early records that capture the foundations of Rand Water. Tracing our origins and the formation of the Board. Engines of progress : Showcasing the pumping and purification stations (Vaal Barrage, Vereeniging, Zwartkopjes and Zuikerbosch) that became the backbone of water supply. Pipelines of purpose : Highlighting the first pipes installed by Rand Water, photographs of pumping stations, laboratories and pipeline networks such as the B06 and their upgrades. History of Rand Water members : Honouring the Workers, Engineers and Administrators at key moments in history who shaped the organisation’s journey Emergence through time : Focus on milestones report and projects highlight that reflect Rand Water’s growth like the Mapleton upgrade, emergency generators and modernisation efforts that ensured reliability. Access to Personal Information Rand Water has complied with the provisions of Promotion of Access to Information Act, No. 2 of 2000 (as amended) (PAIA) and Protection of Personal Information Act, No. 4 of 2013 (POPIA). In the financial year 2024/25, we submitted Section 32 Report for Rand Water and all its subsidiaries to the Information Regulator. The implementation of Data Privacy and Information Classification Procedure was initiated resulting in five (5) employee awareness sessions and two (2) training sessions, one (1) PAIA and one (1) POPIA, conducted by the Information Regulator for all Rand Water Compliance Officers. The review of Data Protection and Privacy Policy has also been initiated in line with Rand Water Policy Development Framework to ensure that it is current and still serves the purpose. During the year under review, Rand Water has concluded its investigation into the digital solution for the implementation of data classification. The outcome of the investigation will be focused on the risk assessment of the data across all repositories in the new financial year 2025/26. The table below are the requests of both POPIA and PAIA, made in terms of Section 25 of POPIA and Section 18 of PAIA respectively and submitted to the Information Regulator of South Africa.

Table 24: Requests for Information in line with POPIA and PAIA Description

Number

Number of access request/ applications received Number of requests for access granted in full

21 19

Number of requests for access granted in the Public Interest Number of requests for access refused in full Number of requests for access refused in partial Number of requests in which periods were extended Number of internal appeals lodged with the relevant authority

0 1 1 1 0 0 0

Number of appeals lodged on deemed refusals

Number of complaints lodged against the body with Information Regulator

162

Rand Water | Integrated Annual Report 2025