Rand Water | Integrated Annual Report 2025

Key protection measures include: • Zero Trust Security Model ensures system and data access is continuously verified with permissions based on identity and role. • Advanced Threat Protection provides for real-time monitoring through our Security Operations Centre (SOC) using next generation Endpoint Detection and Response (EDR) technologies. • Regulatory Compliance for alignment with the Protection of Personal Information Act (POPIA), ISO 27001 and internal governance policies. • Business Continuity for deployment of Backup-as-a-Service (BaaS) and Disaster Recovery-as-a-Service (DRaaS) to enable rapid recovery from disruptions. HOW KNOWLEDGE IS TRANSFERRED AND SHARED KNOWLEDGE SHARING THROUGH RESEARCH Knowledge transfer and sharing is through research, innovation and collaboration with local and external stakeholders including global audiences at various forums. The purpose of knowledge transfer and sharing is to identify, safeguard, transfer and share knowledge created for beneficial use. During the period under review, knowledge created was presented and shared to seven (7) South African and International forums such as the Embassy of Belgium, the Kenya Global Bioeconomy Summit and International Water Association’s Digital Water Summit in Spain. Rand Water hosted the first joint symposium under the theme, The Digital Transformation of Water Utilities, focusing on the impact of technology towards smarter, secure and sustainable water. The symposium was attended by approximately 420 attendees from various local and international organisations. The attendees represented technology, science and engineering companies, academic institutions, research organisations such as the Water Research Commission (WRC) and the Centre for Scientific and Industrial Research (CSIR) and other external stakeholders such as SADC Water Net. The intellectual capital of Rand Water has increased through knowledge created by research performed by the seven (7) Professorial Chairs at three (3) South African universities, namely, University of South Africa, Stellenbosch University and University of Pretoria. The knowledge was captured and shared over 30 research papers published in peer-reviewed journals. Most research studies focused on Natural Sciences and Engineering with the emphasis on Water Purification, Engineering and Digital Technology. Rand Water is committed to award Professorial Chairs in the new financial year 2025/26 to continuously conduct research and increase knowledge creation for the next five (5) years. KNOWLEDGE AND INFORMATION SHARING In the financial year 2024/25, Rand Water embarked on the establishment of the Rand Water Research Development and Innovation Hub @ UP in collaboration with the University of Pretoria. The hub is an Institution of Higher Education and Training. The new institution will come into operation in the first quarter of the next financial year 2025/26. The purpose of the institution is the following: • Invest in capacity development of the Water and Sanitation Sector. • Increase the influence and impact of Rand Water on Water and Sanitation Post-Graduate Research in South Africa. • Increase our Intellectual Capital. Rand Water also contributed to the 30-year Performance Review of the South African Government. Our contribution titled “Shifting from Commercially Focused to Inclusive Public Bulk Water Services in the Rand Water Area of Supply, from 1994 to 2024”, captures our contribution to Socio-economic development since the dawn of democracy.

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Rand Water | Integrated Annual Report 2025