Ombud Council AR 2026

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Table of Contents	2
List of Tables	4
List of Figures	6
Ombud Council General Information	8
List of Abbreviations / Acronyms	8
Foreword by the Chairperson of the Board	10
Report of the Chief Ombud	12
Statement of Responsibility and Confirmation of Accuracy for the Annual Report	14
Strategic Overview	16
Vision_Mission	16
Legislative and Other Mandates	18
Organisational Structure	18
PART B PERFORMANCE INFORMATION	20
External Auditor’s Report: Predetermined Objectives	22
Key policy developments and legislative changes	26
Overview of ombud system operations and trends	28
Progress Towards Achievement of Institutional Impacts and Outcomes	36
Outcome 2: Increased consumer awareness and usage of ombud schemes and their services.	38
Institutional Programme Performance Information	38
Annual Performance Report Table	44 - 45
Annual Performance Report Table	52
PART C GOVERNANCE	54
Board and Accounting Authority	56
Audit Committee Report	66
B-BBEE COMPLIANCE PERFORMANCE INFORMATION	66
PART D HUMAN RESOURCES MANAGEMENT	68
Information on Irregular, Fruitless and Wasteful Expenditure and Material Losses	72
PART F FINANCIAL INFORMATION	74
Report by the Accounting Authority	76
Independent Auditor’s Report to Parliament and the Accounting Authority of Ombud Council	78
Annexure to the Auditor’s Report	82
Annual Financial Statements For The Year Ended 31 March 2026	86
Statement of Financial Performance	86
Statement of Changes in Net Assets	88
Cash Flow Statement	88
Statement of Comparison of Budget and Actual Amounts	90
Summary of Significant Accounting Policies	90
Notes to the Annual Financial Statements	98

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