Ombud Council AR 2026

List of Figures Figure 1:

Organisational Structure as at 31 March 2026

14 15 20 23 24 24 25 26 26 27 27 48

Figure 2: Figure 3: Figure 4: Figure 5: Figure 6: Figure 7: Figure 8: Figure 9:

Executive Committee

Key elements of the proposed reform that the National Treasury supports

Total Complaints Received

Enquiries

Average complaint handling completion times (working days)

Formal Complaints Closed

Compensation Awarded to Financial Customers

Referrals between Ombud Schemes

Figure 10: Referrals to other Forums and other Regulator

Figure 11: Complaints Opened Per Province

Figure 12: Board of Directors

Ombud Council 2025/26 Annual Report

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