GPW_AR_2013_Final_v10.pdf

Branch strategic management

Deviation from planned

Actual achievement 2011/12

Actual achievement 2012/13

Strategic objectives

Planned target 2012/13

Comment on deviations

target to actual achievement for 2012/13

Sales Coordination

100% of Government Gazettes published according to quality and delivery speci ½ cations within deadlines

Developed and implemented e-Gazette system

Gazettes have been published electronically on the GPW public website from 17 August 2012. A customer engagement process whereby key customers have been included in the design process of the forms, have been concluded.The second phase of the project is earmarked to start in . une 2013. This phase will focus on the automation of the internal process(input) and organisational alignment The GPW has been visible on the world A recognised approach to the ICT helpdesk for user and ERP systems support was implemented. This approach comprised of ICT service management processes and an ICT system to assist with the recording, classi ½ cation and monitoring of ICT support calls within the GPW. 99.96% of the 2,384 Gazettes were published according to quality and delivery speci ½ cations. One out of 2,384 Gazette editions was printed incorrectly wide web from 17 August 2012

Target achieved

-

and distribution of government information: Ensure the effective

and ef ½ cient coordination

and distribution of government information to the public

Develop and implement public web project

Target achieved

-

Design and develop call centre

Target achieved. Internal call centre established.

The helpdesk will at a later date, be extended to incorporate call centre functionality to support, GPW external clients queries.This will however only be implemented once the GPW staff has moved into the new facilities (building) due to space restraints.

100% Government Gazettes published according to quality & delivery speci ½ cations

The target was not achieved

One Gazette edition was printed incorrectly. The Gazette was re printed to correct the error.

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GPW ANNUAL REPORT 2012 | 2013