BANKSETA AR 31 AUGUST

Comments for Noting

The target for this indicator for the

2021/22 year was to

produce a Marketing

and Communication Strategy and

Plan approved by

General Manager:

Corporate Services

and Chief Executive

Officer and report on its implementation

within 30 days of the end of each quarter of the financial

year to the General

Manager: Corporate Services

Reasons for Deviations

4.5 4.18 3 / 5 Stakeholder 4.4 0.9 From the survey

conclusions, the results indicate improvement

in some areas

of stakeholder satisfaction,

perception or experience of service

and internal operating

environment

None There was an extra effort

to increase

activities after the past two

years where activities

were limited

due to Covid.

Marketing and

Communications initiatives and activities are proactive, planned

and reactive

hence some

periods may be dominated by

overachievement if the stakeholders

demand such

from Planned Target to Actual

Deviation

Achievement 2021 - 2022

Actual

Achievement

A Marketing and

Communication Strategy and an annual

communication

plan was produced and reported on quarterly

Planned Annual Target

Satisfaction rating maintained

Produce a

Marketing and

Communication Strategy and

Plan annually to

be approved by

General Manager: Corporate

Services and Chief Executive Officer and report on its implementation

within 30 days of the end of each quarter of the

financial year

to the General Manager: Corporate Services

Audited Actual Performance 2020 - 2021

Annual

Communications

Plan not approved 114%

Actual

Audited

Performance 2019 - 2020

Report

submitted

Output

Indicator

Annual

Stakeholder

satisfaction

rating score

Approved Annual

Marketing and

Communication strategy and Plan and quarterly

implementation reports

Annual Performance Report for the Period 1 April 2021 to 31 March 2022 Outcome Output Design of a marketing communication strategy and plan and production of quarterly progress reports for approval by the General Manager Corporate Services and Chief Executive Officer Conducting Stakeholder Satisfaction Survey

An efficient and

effective SETA that complies

with legislation, policy and

good corporate governance principles

1.3 Communication and Brand Awareness

33

PART B: PERFORMANCE INFORMATION | BANKSETA ANNUAL REPORT 2021/22