RTIA Annual Report E-Book

The following values of the Agency are premised on the service delivery principles (FAATIID):

Approaching every case and/or incident with respect, unbiasedness and morally acceptable grounds and produce results that are for public good and benefit.

Being available to serve and be reached by all our stakeholders across the country in line with our purpose and mandate.

Being responsible and answerable for our actions and decisions.

Being open with stakeholders and communicating the basis upon which decisions are made and actions taken.

Being truthful, uncompromising, and acting impartially, without fear or favour in our relationships with all stakeholders.

To embrace new and improved ways of offering our services within our internal & external environment.

Accepting of all individuals with all their differences in origin, physical appearance, religion, education, age, gender, or sexual orientation. Support all initiatives aimed at the previously disadvantaged categories.

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Road Traffic Infringement Agency • Annual Report 2023/24