Ombud Council AR 2026

PART A: GENERAL INFORMATION

2. List of Abbreviations / Acronyms APP Annual Performance Plan B-BBEE Broad-Based Black Economic Empowerment Board The Board of the Ombud Council, established by s.179 of the FSR Act COFI Bill

Conduct of Financial Institutions Bill, expected to be tabled in Parliament during 2027 Ombud for Financial Services Providers, established by the Financial Advisory and Intermediary Services Act (Act 37 of 2002)

FAIS Ombud

FSCA

Financial Sector Conduct Authority, established by s.56 of the FSR Act

FSR Act

Financial Sector Regulation Act (Act 9 of 2017)

GRC

Governance, Risk and Compliance

HR ICT

Human Resources

Information and Communication Technology

Johannesburg Stock Exchange Ombud Scheme, an industry ombud scheme recognised by the Ombud Council under section 194 of the FSR Act The Financial Sector and Deposit Insurance Levies Act (Act 11 of 2022) and the Financial Sector and Deposit Insurance (Administration) and Deposit Insurance Premiums Act (Act 12 of 2022)

JSE Ombud

Levies Acts

MTDP MTSF

Medium-Term Development Plan Medium-Term Strategic Framework

National Financial Ombud Scheme South Africa, an industry ombud scheme recognised by the Ombud Council under section 194 of the FSR Act Industry ombud schemes and statutory ombud schemes, as defined in s.1 of the FSR Act Pension Funds Adjudicator, established by the Pension Funds Act (Act 24 of 1956)

NFO

Ombud Schemes

PFA

PFMA

Public Finance Management Act (Act 1 of 1999)

Ombud Council 2025/26 Annual Report

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