Ombud Council AR 2026

PART B: PERFORMANCE INFORMATION

PROGRAMME 3: OMBUD SYSTEM REFORM

Planned Annual Targets

Actual Achievement 2025/26 All targets in coordination plan between Ombud Council , NFO and FAIS Ombud achieved – 100%

Reason for Deviation

Outcomes

Outputs

Output Indicators

Corrective Action

5.1. Co-ordination plan agreed between Ombud Council , NFO, FAIS Ombud and PFA setting out planned scheme process changes aimed at alignment and coordination between schemes 5.2. Finalised Ombud Council Rules (OCRs) for the Pension Funds Adjudicator

5.1.1 Percentage of achievement of annual targets in coordination plan

80% of annual targets achieved.

N/A

N/A

5. Improved alignment and coordination of ombud scheme complaint handling processes

5.2.1. Finalised OCRs published on Ombud Council website

Finalised OCRs published on Ombud Council website

Achieved – OCRs published on Ombud Council website in Q4

N/A

N/A

Ombud Council 2025/26 Annual Report

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