Ombud Council AR 2026

Table of Contents PART A: GENERAL INFORMATION

1

1. Ombud Council General Information

2

2. List of Abbreviations / Acronyms

3

3. Foreword by the Chairperson of the Board

4

4. Report of the Chief Ombud

6

5. Statement of Responsibility and Confirmation of Accuracy for the Annual Report

9

6. Strategic Overview

10

7. Legislative and Other Mandates

12

8. Organisational Structure

13

PART B: PERFORMANCE INFORMATION

15

1. External Auditor’s Report: Predetermined Objectives

16

2. Situational Analysis

16

3. Progress Towards Achievement of Institutional Impacts and Outcomes

30

4. Institutional Programme Performance Information

33

5. Revenue Collection

43

6. Capital Investment

43

PART C: GOVERNANCE

44

1. Introduction

45

2. Portfolio Committees

45

3. Executive Authority

45

4. Board and Accounting Authority

46

5. Risk Management

51

6. Internal Control, Internal Audit and Audit Committees

53

7. Compliance with Laws and Regulations

53

8. Fraud and Corruption

54

Ombud Council 2025/26 Annual Report

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