GPW_AR_2013_Final_v10.pdf

Branch strategic management

Deviation from planned

Actual achievement 2011/12

Actual achievement 2012/13

Strategic objectives

Planned target 2012/13

Comment on deviations

target to actual achievement for 2012/13

Sales - continued Develop and implement public web project

Developed and implemented public web project

The GPW has been visible on the world wide web from 17 August 2012 A recognised approach to the ICT helpdesk for user and ERP system support was implemented. This approach comprised of ICT service management processes and an ICT system to assist with the recording, classi ½ cation and monitoring of ICT support calls within the GPW

Target achieved

-

Establish and implement call centre

Design and develop call centre

Target achieved. internal call centre established

The helpdesk will at a later date be extended to incorporate call centre functionality to support GPW external clients’ queries.This will however only be implemented once GPW staff has moved into the new facilities (building) due to space restraints

Information communication technology System availability re ¾ ected in monthly statistical reports New strategic objective for 2012/13

98% system availability

99.8% systems availability

Target achieved

-

Data rights management controls implemented

0%

100% data rights management controls implemented

100% data rights management controls implemented and measured through security breaches and number of threats detected

Target achieved

-

(Target measured through number of security breaches and number of threats detected) Number of security breaches Number of security threats detected

0

0

Less than 15 threats detected per month

Less than 15 threats detected per month

79

GPW ANNUAL REPORT 2012 | 2013