GPW_AR_2013_Final_v10.pdf

125 year anniversary

PERFORMANCE REPORT

Branch operations and production

Deviation from planned

Actual achievement 2012/13

Actual achievement 2011/12

Comment on deviations

Planned target 2012/13

Performance indicator

target to actual achievement for 2012/13

Equipment replacement ratio

30 new equipment items procured according to recapitalisation plan

10 items of equipment procured according to recapitalisation plan

9 items of equipment procured according to recapitalisation plan

One less item of equipment was procured than originally anticipated

One less item was procured due to re-prioritisation. The focus of procurement was shifted to the implementation of the smartcard (national identity document). Due to the high pro ½ le and risk of the Smartcard project, resources were dedicated to ensure timeous completion of this project. The process has now been successfully concluded and production equipment not procured during 2012/13 will be included in the 2013/14 equipment replacement programme. Spoilage emanates from regular production operations Daily quantities of identity documents received from Department of Home Affairs vary.The GPW’s ½ xed resources cannot always cope with these ¾ uctuations The reason for the 0.6% increase in spoilage was due to technical problems experienced during personalisation process

Identity documents produced according to quality and delivery

99.96% of identity documents produced conformed to speci ½ cations and identity documents delivered at an average turnaround time of 3.3 days

100% of Identity documents produced must conform to the clients speci ½ cations

99,95% of the 1,995,421 identity documents

The low percentage of

spoilage (0.05%) is in line with the previous years. 902 identity documents were spoiled. The 3.3 days actual turnaround time is slightly above the target of 3 days but in line with the actual performance of the previous year The 2.8% spoilage reported is a slight deviation from the previous reported spoilage of 2.2% but still within the acceptable international benchmark of 3%.

conformed to speci ½ cations

Identity documents delivered at a turnaround time of 3 days

Identity documents delivered at an average (slightly higher than targeted) turnaround time of 3.3 days 17 606 (2.8)% spoiled passports emanating from the 627,152 booklets personalised

Quantity of passports spoiled during booklet personalization

2.2% spoiled passports emanating from booklets personalised

Maintain or reduce spoilage

percentage at 3% of total production

70