GPW_AR_2013_Final_v10.pdf

125 year anniversary

PERFORMANCE REPORT

The GPW also performed and delivered on new products including the new RSA birth certi ½ cate for the DHA, the new national certi ½ cate and diploma for the Department of Higher Education and the new senior certi ½ cate for the Department of Basic Education.

The GPW continued producing high quality printing at the new passport production facility, which was launched in 2009. Production statistics for selected products during the year under review are as follows:

Product

2012/2013

2011/2012

2010/2011

2009/2010

2008/2009

Passports (booklets)

627,152

707,384

859,884

832,262

1,259,611

Identity documents (booklets)

2,463,147

2,499,419

1,995,421

2,395,393

2,233,493

Examinations (scripts)

16,518,188

26,538,274

21,726,216

29,868,940

38,794,029

Government Gazettes (editions) Government Gazettes (total number of A4 pages per annum)

2,292

2,496

2,384

2,180

2,390

105,915

110,281

105,120

97,110

107,044

Passports and identity books are produced on demand from the DHA.The decline in production can be directly related to a decrease in demand. Based on information from the DHA, there has been a decrease in re-application of passports and identity documents, probably due to citizens taking good care of their documents to avoid the increased cost of re-applying for these documents. The decline in the volume of examination scripts printed was as a result of a drop in orders from Mpumalanga, Gauteng and the Eastern Cape. All these departments have in-house printing facilities available and only utilise the services of the GPW when they cannot cope with volumes internally. Furthermore, the Limpopo department did not order midyear examinations for grade 12s. The GPW was still able to maintain service delivery targets, and thus, maintained its contribution towards the outcome of government of “an ef ½ cient, effective and development oriented public service and an empowered, fair and inclusive citizenship”. Organisational environment For the 2012/2013 ½ nancial year, the GPW continued on the process of transformation from an operational, technological and human resources perspective. During the year, it was able to upgrade the hardware and software of information technology and communication. The Ubumbano Project (ERP) was implemented in October 2012, intending to improve and streamline internal business processes, especially with regard to activity based costing, and to manage and integrate the core elements of the organisation.As a result, various initiatives, to contribute towards the strategic outcome-oriented goal of optimising processes and facilities to increase operational effectiveness and improved customer service, could be launched and implemented. Some of these initiatives include publishing Gazettes electronically and the launching of the GPW public website. Major challenges during the implementation of the Ubumbano Project were computer literacy and training, as well as the integration of the production and support systems.

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