Economic Development Annual Report

Annual Report 2023/2024 Mpumalanga: Department of Economic Development and Tourism - Vote 6

2.2 Service Delivery Improvement Plan

The Department has compiled a Service Delivery Improvement Plan. The tables below highlight achievements recorded, in this regard: Main services and standards

Main services Consumer Protection Service

Beneficiaries Current/actual

Desired standard of service

Actual achievement

standard of service Advisory service provided and 980 consumer cases resolved 98%. 555 consumer awareness and education programmes conducted. 6 youth and women owned waste buy-back centres supported with machinery. 4 agro processors were assisted with production inputs. 8 SMMEs (3 bakeries, 4 brick making, and 1 sewing cooperative) supported with equipment. 10 spaza shops were supported with stock and branding in partnership with the private sector.

Consumers in the Province

100% resolved consumers cases received and advisory services provided.

99% resolved consumers cases received and advisory services provided.

520 consumer awareness and education programmes conducted.

531 consumer awareness and education programmes conducted.

Enterprise Development Service

Small businesses in the Province

2 youth and women-owned waste buy-back centres supported with machinery. 2 agro processors assisted with production inputs. 6 township-based manufacturing SMMEs supported with production inputs. 12 spaza shops supported with tools of trade. 15 car washes supported with equipment and chemical products. 15 hair salons supported with equipment. 10 youth funded SMMEs admitted into a learnership.

2 youth and women-owned waste buy-back centres supported with machinery. 2 agro processors assisted with production inputs. 6 township-based manufacturing SMMEs supported with machinery. 12 spaza shops supported with tools of trade 15 car washes supported with equipment and chemical products. 15 hair salons supported with equipment. 10 youth funded SMMEs admitted into a learnership.

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