DST 4th Edition Handbook INTERACTIVE

4 TH Edition

No. SERVICES ROLES AND RESPONSIBILITIES

RESPONSE TIME ACCOUNTABILITY ESCALATION

1. The user lodges a request by sending an email to the Security Control Room. 2. Where practically possible, email permission must be obtained from the owner of the office or filing cabinet to be unlocked if the requestor is not the owner. 3. If is not possible to obtain permission via email, the user or caller must cc the owner of the cabinet or office in the email requesting security management to unlock the office or filing cabinet. 4. Security opens the office or filing cabinet. 5. The user or person sent by user must sign the Key Control Register. 1. Officials must report all cases to the Security Control Room as soon as they become aware of the breach.

Security Control Room securitycontrol@ dst.gov.za

Security Management sm.escalations@ dst.gov.za

(g) Request for locking and unlocking of filing cabinets and office

doors during office hours only (8:00 16:30).

Within five minutes of request.

Within 24 hours.

(h) Reporting

Security Control Room securitycontrol@ dst.gov.za

Security Management sm.escalations@ dst.gov.za

incidents of theft, loss or criminal behaviour.

CORPORATE SERVICES HANDBOOK | 4TH Edition

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