DST 4th Edition Handbook INTERACTIVE

4 TH Edition

No. SERVICES ROLES AND RESPONSIBILITIES

RESPONSE TIME ACCOUNTABILITY ESCALATION

5. Fingerprints are taken and Security issues an access card. 6. Security takes the user to the CSIR security building (no. 5) for activation of the card for access to the main entrance to the campus. 1. The user reports a damaged or lost card to the Security Control Room in person. 2. Security activates and issues a new card. 3. Security directs the user to CSIR security building (no. 5) for activation of the card for access to the main entrance to the campus. 4. Security will re-issue a replacement card for free, if the user has lost it for the first time. 5. Security will issue a card due to theft and subsequent loss, but a user who has lost or damaged the card must pay a minimum of R100 for a new card (in line with the Loss Policy).

(d) Damaged or lost cards.

Security Control Room Securitycontrol@ dst.gov.za

Security Management sm.escalations@ dst.gov.za

Within 30 minutes.

CORPORATE SERVICES HANDBOOK | 4TH Edition

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