DST 4th Edition Handbook INTERACTIVE

No. SERVICES ROLES AND RESPONSIBILITIES

RESPONSE TIME ACCOUNTABILITY ESCALATION

SUPPLY CHAIN MANAGEMENT

4. SCM team receive feedback on the phone and inform the user. 5. Service provider indicate if the damage is repairable or BER (Beyonce economical repair) 6. For BER service provider will claim on behalf od the user send all details to SCM team 7. SCM team will draft a letter of claim and the user will pay excess fees for new phone 10% of cost price 8. If repairable user will be requested to pay R150 to the service provider submit proof to SCM team. 9. SCM team send proof to service provider and the service provider fix the phone submit back to MCS Team 10. SCM team receive the phone call user to collect 11. User receive phone 1. For Minor assets, Capital (Machinery, Furniture and vehicles)

e.

Assets

Upon the receipts of the request is an on-going process

ASD Asset management Assets@dst.gov.za

DD Assets management scm. escalations@dst. gov.za

CORPORATE SERVICES HANDBOOK | 4TH Edition

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