DST 4th Edition Handbook INTERACTIVE

No. SERVICES ROLES AND RESPONSIBILITIES

RESPONSE TIME ACCOUNTABILITY ESCALATION

SUPPLY CHAIN MANAGEMENT Quotation administration (Procurement below R1 000 000) 6. SCM further assesses the

The day after receipt of Com mittee recom mendation.

recommended proposals in line with SCM prescripts and sends the results to the user. recommended quotation and sends it to SCM. 8. SCM prepares a formal appointment letter signed by the delegated authority and sends the letter to the successful service provider. 9. Upon service provider’s acceptance, SCM sends Service Provider acceptance letter to the user and the user follows the SLA signing process with Legal Services. 10. The user submits the signed SLA or contract by both parties to SCM. 11. In cases where the SLA is not required, user submits a LOG1 form together with other required documents. 7. User verifies and signs the

Within three days.

Within a day.

CORPORATE SERVICES HANDBOOK | 4TH Edition

20