DST 4th Edition Handbook INTERACTIVE

No. SERVICES ROLES AND RESPONSIBILITIES

RESPONSE TIME ACCOUNTABILITY ESCALATION

SUPPLY CHAIN MANAGEMENT Quotation administration (Procurement below R1 000 000) 7. SCM prepares a formal appointment letter signed by the delegated authority and sends a letter to the successful service provider.

Within three days.

Within a day.

8. Upon service provider’s acceptance, SCM sends the service provider’s acceptance letter to the user and the user follows the SLA signing process with Legal Services. 9. The user submits the signed SLA or contract from both parties to SCM. 10. SCM generates an official Purchase Order and emails this to the service provider and project owner. 11. The service provider is expected to deliver the requested goods.

Within two days.

After receiving the signed Purchase Order.

CORPORATE SERVICES HANDBOOK | 4TH Edition

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