DID ANNUAL REPORT 2022 23

Annual Report 2022-2023

Batho Pele arrangements with beneficiaries (consultation, access, etc.) Current/actual arrangements Desired arrangements

Actual achievements

Clients complaining about the vague process on leasing the government

Ensure the leasing process is simplified so that it can be user friendly for clients.

To eliminate the unclear process of leasing, the department has taken a decision to advertise GPG-owned properties through an open tender process.

properties. Client’s access DID information through walk-ins, telephonic and e-mail correspondence.

Service delivery information tool Current/actual information tools Information is provided through TV screens at reception areas at Head Office, however, the information is not reviewed and updated. Information available on Departmental Intranet or website and social media. -

Desired information tools

Actual achievements

Information provided is updated annually

Not all the departmental information is updated on continuous basis.

C onduct roadshows to Gauteng communities on the process of leasing government properties at least once a year. I nformation provided on social platforms is monitored and reported on.

The Department has established different media platforms to communicate the departmental initiatives on infrastructure such as Twitter, Facebook, LinkedIn, including the engagements with communities, PSP, contractors, other provincial and local entities, and other stakeholders.

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Complaints mechanism Current/actual complaints mechanism

Desired complaints mechanism Actual achievements

Information is provided through TV screens at reception areas at Head Office, however, the information is not reviewed and updated. Information available on Departmental intranet or website and social media. -

Information provided is updated annually

Not all the departmental information is updated on continuous basis.

C onduct roadshows to Gauteng communities on the process of leasing government properties at least once a year. I nformation provided on social platforms is monitored and reported on.

The Department has established different media platforms to communicate the departmental initiatives on infrastructure, such as Twitter, Facebook, LinkedIn including the engagements with communities, PSP, contractors, other provincial and local entities, and other stakeholders.

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DEPARTMENT OF INFRASTRUCTURE DEVELOPMENT