CIPC Annual Report V1

Table B. 32: Programme 3 - Business Regulation and Reputation- key performance indicators, planned targets and actual achievements (before re-tabling)

Deviation from annual target to actual achievement

Performance measure or indicator

2019/20 actual achievement

2020/21 annual target

2020/21 actual achievement

Reason for variance

Corrective action

Output

GOAL 1: Reduced administrative compliance burden for companies and IP owners. Strategic objective 1.2 Timely delivery of all CIPC products and services.

Reduction in the average number of days to register a company from the date of receipt of a complete application. Reduction in the average number of days to register a co-operative from the date of receipt of a complete application.

The average number of days to register a company from the date of receipt of a complete application.

Although technical IT and desktop challenges were experienced, these were quick to be resolved by the BISG team.

2

2

2

0

N/A

The average of the number

of days to register a

co-operative from the date of receipt of a complete application.

Attributed to no system challenges.

2

3

2

1

N/A

GOAL 2: A reputable business regulation and IP protection environment in South Africa. Strategic objective 2.1: Increased knowledge and awareness on company and IP laws. Increased level of awareness of Companies Act (2008, as Number of education and awareness events

There was high demand by the public and customers

conducted by the CIPC on the Companies Act (2008, as amended) and related legislation

for more sessions.

amended) and other related legislation.

11

3

14

11

N/A

COMPANIES AND INTELLECTUAL PROPERTY COMMISSION I Annual Report 2020/21

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