CCMA ANNUAL REPORT

Commission for Conciliation, Mediation and Arbitration Annual Report 2022/23

124 278 119 584 84 000 0 -84 000 155 683 Users

accessed CCMA services and

demonstrates

work done by the

CCMA. However,

the details of the

breakdown of

the Users who

accessed CCMA

services was not

maintained. What

was maintained

was a summary

report extracted

from the case

management

system which only

indicates the total

number of cases

heard and closed.

This is what has

been reported on

throughout the

financial year.

Reasons for

deviation

Deviation

from planned

target to actual

achievement for 2022/23

Actual

achievement 2022/23

Planned target 2022/23

Audited actual

performance 2021/22

performance 2020/21

Programme/Sub-programme: Efficient and quality dispute resolution and enforcement services Outcome Output Output indicator Audited actual 4.2. Improved access to CCMA services 4.2.1. Improved access and knowledge of CCMA services 4.2.1.1. Number of Users who access CCMA services from identified sectors reached per annum

56