CCMA ANNUAL REPORT

Commission for Conciliation, Mediation and Arbitration Annual Report 2022/23

97.46% (17 107/17 552) 97% 98.64% (19 429/19 696) 1.64% Overachievement on this target is

due to the fact that

perusal certificates

have been revised. Perusers have

been workshopped.

Although the target

is 97%, we strive to achieve 100%.

Reasons for

deviation

Deviation

from planned

target to actual

achievement for 2022/23

Actual

achievement 2022/23

Planned target 2022/23

Audited actual

performance 2021/22

88%

(10 636/12 127)

performance 2020/21

Programme/Sub-programme: Efficient and quality dispute resolution and enforcement services Outcome Output Output indicator Audited actual 4.1.2. High quality of services rendered 4.1.2.1. Quality of awards index achieved by 31 March 2023

55