CCMA ANNUAL REPORT

Commission for Conciliation, Mediation and Arbitration Annual Report 2022/23

1.92% Overachievement

on this indicator is

attributed to several

control measures

that are in place

to mitigate against

matters scheduled

outside of 30 days

which includes daily

reports to regions.

Reasons for

deviation

Deviation

from planned

target to actual

achievement for 2022/23

98% 99.92%

(131 221/131 322)

Actual

achievement 2022/23

Planned target 2022/23

99.76% (101

014/101 253)

Audited actual

performance 2021/22

99.4%

(91 296/91 810)

performance 2020/21

51 TABLE 12: PERFORMANCE OF PROGRAMME FOUR (4): EFFICIENT AND QUALITY DISPUTE RESOLUTION AND ENFORCEMENT SERVICES - 2022/23 APP Programme/Sub-programme: Efficient and quality dispute resolution and enforcement services Outcome Output Output indicator Audited actual 4.1. Improved service quality 4.1.1. Resolved disputes 4.1.1.1. Percentage of conciliable cases heard within 30 days at first event (excludes agreed extensions, where certificates were issued, out of jurisdiction cases/ withdrawn/settled by parties cases prior to the matter being scheduled, no process cases and cases which are not conciliable or where conciliation is not first process).