CCMA ANNUAL REPORT

Commission for Conciliation, Mediation and Arbitration Annual Report 2022/23

50% (6/12) 3 3 0 N/A

4.39% Overachievement on

this target is due to the

migration of systems to new

servers that has minimised the system downtime of

applications including MS

Teams, Case Management

System (CMS), SAGE and emails.

Reasons for deviation

Deviation from

planned target to actual

achievement

for 2022/23

Actual

achievement 2022/23

97.34% (8 527/8 760) 95% 99.39%

(8 697/8 751)

Planned

target

2022/23

Audited actual

performance 2021/22

performance 2020/21

25%

(3/12)

87%

(7 570/8 674)

Programme/Sub-programme: Administration Outcome Output Output indicator Audited actual 1.3. Improved ICT 1.3.1. Improved 1.3.1.1.

Number of ICT projects on

automation and

integration of case disbursement

(Dispute resolution processes)

deployed by 31 March 2023 1.3.1.2.

Percentage

of uptime ICT

critical systems

implemented

efficiencies

service quality

37