CCMA ANNUAL REPORT

Commission for Conciliation, Mediation and Arbitration Annual Report 2022/23

TABLE OF CONTENTS

GENERAL INFORMATION........................................................................................10 1. PUBLIC ENTITY’S GENERAL INFORMATION................................................11 2. LIST OF ABBREVIATIONS/ACRONYMS........................................................12 3. FOREWORD BY THE CHAIRPERSON...........................................................14 4 THE CCMA’S GOVERNING BODY ................................................................16 5. DIRECTOR’S OVERVIEW...............................................................................17 6. THE CCMA’S EXECUTIVE MANAGEMENT COMMITTEE.............................20 7. THE CCMA’S PROVINCIAL SENIOR COMMISSIONERS..............................21 8. STATEMENT OF RESPONSIBILITY................................................................22 9. STRATEGIC OVERVIEW.................................................................................23 10. LEGISLATIVE AND OTHER MANDATES........................................................24 11. ORGANISATIONAL MACRO-STRUCTURE....................................................25 PERFORMANCE INFORMATION..............................................................................26 1. AUDITOR’S REPORT: PREDETERMINED OBJECTIVES..............................27 2. OVERVIEW OF CCMA’S PERFORMANCE....................................................27 2.1. SERVICE DELIVERY ENVIRONMENT...........................................................27 2.2. ORGANISATIONAL ENVIRONMENT.............................................................. 33 2.3. KEY POLICY DEVELOPMENTS AND LEGISLATIVE CHANGES...................33 2.4. PROGRESS TOWARDS ACHIEVEMENT OF INSTITUTIONAL IMPACT AND OUTCOMES.............................................................................. 34 3. INSTITUTIONAL PROGRAMME PERFORMANCE INFORMATION...............34 3.1. PROGRAMME ONE (1): ADMINISTRATION...................................................34 3.2. PROGRAMME TWO (2): PROACTIVE AND RELEVANT LABOUR MARKET INTERVENTION...............................................................39 3.3. PROGRAMME THREE (3): SPECIAL INTERVENTIONS AND SUPPORT.....47 3.4. PROGRAMME FOUR (4): EFFICIENT AND QUALITY DISPUTE RESOLUTION AND ENFORCEMENT SERVICES.........................................49 3.5. PROGRAMME FIVE (5): EFFECTIVE STRATEGY MANAGEMENT AND GOVERNANCE............................................................. 62 4. REVENUE COLLECTION................................................................................65 5. CAPITAL INVESTMENT...................................................................................66 6. FIVE (5)-YEAR REVIEW OF FINANCIAL HEALTH.........................................66

PART A:

PART B:

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