SMD

Annual Report 2023/2024

Current/actual arrangements

Desired arrangements

Actual achievements

Walk-ins are welcome at Seda and sefa offices. Applications may be submitted physically or online. The same screening process is followed. Information regarding applications is made available on the website. Information regarding applications is made available on the SMMESA portal, which is an online tool. Performance information published in the performance reports. The Department also has social media platforms in which the beneficiaries can engage the Department on any matters regarding the service. On-line applications are accepted and assessed for funding approval.

Walk-ins (depending on the Covid-19 lock-down level) at the Department as well as at Seda and sefa regional offices. Information regarding applications is made available on the website. Information regarding applications is made available on the SMMESA portal, which is an online tool. The Department also has social media platforms in which the beneficiaries can engage the Department on any matters regarding the service.

Due to the COVID-19 lockdown regulations, there were no physical walk-ins recorded at the Department. However, information regarding applications is made available on the SMMESA portal, which is an online tool. The Department also has social media platforms in which the beneficiaries can engage the Department on any matters regarding the service. On-line applications, beneficiaries do not have to incur transport costs. The programme offerings improve productivity of the beneficiaries. Service delivery information tool Current/actual information tools Information is shared through the Department’s call centre and all official media pages to effectively engage with stakeholders and beneficiaries. Website: www.dsbd.gov.za Email: info@dsbd.gov.za Call centre number: 0861 843 384

On-line applications, beneficiaries do not have to incur transport costs. The programme offerings improve productivity of the beneficiaries.

Desired information tools

Actual achievements

Clients and beneficiaries who enquire about the department’s programmes have been effectively given full, accurate, consistent and user-friendly information through the department’s info email: info@dsbd.gov.za and the call centre on: Call centre number: 0861 843 384

The beneficiaries are given full, accurate, consistent and user-friendly information through performance information reports. Information will be shared through the call centre and all official media pages to effectively engage with stakeholders and beneficiaries. Provision of a step-by-step process to be followed when accessing information on the website. Website: www.dsbd.gov.za Email: info@dsbd.gov.za Call centre number: 0861 843 384

Part B • PERFORMANCE INFORMATION • Department of Small Business Development

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