RTIA Annual Report E-Book

The change in number of representations adjudicated per month is reflected in the graph below.

• the failure of SAPO to upload and update the NCR on the posting status of registered/secure mail items; • the failure of SAPO to upload and update the NCR on the delivery and collected status of mailed items; and • the failure of SAPO to post and deliver documents within the required time frames; The table below shows the comparison of the number of courtesy letters that were issued during the 2022-2023 and 2023-2024 financial years.

20,000 25,000 30,000 15,000 10,000 5000 0 Number of Representation Adjudicated per month

Number of Courtesy Letters Issued per Month

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

Jan

Feb

Mar

Month

2022-2023

2023-2024

Change

% Change

2022-2023

2023-2024

51 896 20 317 19 386 50 548 44 108 35 444 44 361 45 891 43 680 43 583 51 262 79 511 529 987

82 031 85 430 97 214 102 509 98 337 109 647 105 756 95 908 283 181 212 985 163 158 288 948 1 725 104

30 135 65 113 77 828 51 961 54 229 74 203 61 395 50 017 239 501 169 402 111 896 209 437 1 195 117

58,07% 320,49% 401,46% 102,80% 122,95% 209,35% 138,40% 108,99% 548,31% 388,69% 218,28% 263,41% 225,50%

Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Total

4.5. Courtesy Letters Issued With regard to the serving of Courtesy Letters and Enforcement Orders, note must be taken of the following facts that impacts heavily on the status of basically all AARTO documents in the registered/secure mailing process; as well as the information available on the NCR: • some Courtesy Letters and Enforcement Orders may never be posted due to incomplete and incorrect postal addresses and postal codes not correlating to the name and code of the receiving post office, which incorrect/incomplete information in this regard is that as contained in the e-NaTIS; • although it may be delivered to the intended receiving post office, some mailed items may never be collected by infringers due to wrong and incorrect postal addresses; or the previous owner to whom the Courtsey Letter or Enforcement Order is addressed may no longer be the owner of the address;

The information in the table above shows that the change in number of courtesy letters issued in 2022-2023 compared to 2023-2024. There is a massive increase of 1 195 117 from 529 987 in 2022-2023 to 1 725 104 2023-2024. This is 225.50% change.

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Road Traffic Infringement Agency • Annual Report 2023/24