RAND WATER PROVIDENT FUND ANNUAL REPORT 2022-2023

PART 1 About Rand Water Provident Fund

This report provides a succinct and balanced view of our value creation story. Our report shares our strategic journey to becoming our members’ first choice to sustain, grow and protect their prosperity. This report is primarily aimed at our members but will be of interest to all our stakeholders wishing to understand our unique value creation story. Vision: To be the leading and preferred industry player in the administration of Retirement Funds by providing excellent customer service based on best fit technology. Mission: To consistently meet the expectations of Rand Water Provident Fund members • To provide an effective and efficient service by paying claims timeously. • To maximise returns for our members and in so doing provide superior service and aspire to be the administrator of preference. • To build and maintain a financially sound provident Fund. • The use of best fit technology for member information/ education through innovative programs. Strategic Objectives : • Achieve Operational Integrity and Use Best Fit Technology

• Achieve a High-Performance Culture • Positively Engage Stakeholder Base • Achieve Growth • Maintain Financial Health Strategic Objectives

FUND’S STRATEGIC PILLARS

ACHIEVE FUND GROWTH

BEST FIT TECHNOLOGY

MAINTAIN FINANCIAL HEALTH

COMPLIANCE REQUIREMENTS

POSITIVELY ENGAGE MEMBERS

Deliver a member centered fund through operational excellence. Regular flow of information to members. Improved customer survey results. Attention to member feedback. Treat customers fairly.

Understanding the Fund’s risk factors. Mitigate the Fund’s risk factors. Optimization of

Use of Web based technology. Pursue process automation to achieve accuracy and efficiency. Continuous exploration of innovative solutions linked to business priorities.

Review of investment strategy. Monitoring of investment performance. Ensure appropriate replacement ration for members to retire comfortably.

The Fund has complied with all governance and statutory requirements. The Fund complies with regulatory bodies South African Reserve Bank, South African Revenue Service & Financial Service Conduct Authority.

Investment performace.

Rand Water Provident Fund Annual Report | 2022-2023 3