INFO REGULATOR SA STRAT PLAN

Part D

Indicator Title

Percentage of simple complaints resolved through conciliation and settlement within the prescribed timeframes. The indicator measures the percentage of simple complaints resolved though conciliation and settlement within the prescribed timeframes.

Definition

Source of data

• • •

Complaints register.

Conciliation or Settlement Certificate.

Attendance Registers. Method of calculation or assessment Number of simple complaints completed through conciliation and settlement divided by the total number of complaints referred for conciliation and settlement multiplied by 100. Assumptions The Regulator will receive complaints. Disaggregation of beneficiaries (where applicable) N/A Spatial transformation (where applicable) N/A Desired performance To resolve simple complaints through settlement and conciliation. Indicator responsibility Executive: PAIA

Indicator Title

Number of own initiative assessments on compliance with the provisions of PAIA conducted in public and private bodies. This indicator measures the number of targeted public and private bodies assessed on compliance with the relevant provisions of PAIA

Definition

Source of data

• •

Approved Annual Assessment Plan. Compliance and Monitoring Register.

• Compliance and Monitoring & Enforcement Framework. • Assessment file.

Method of calculation or assessment Simple count. Assumptions

The Annual Assessment Plan will be approved.

Disaggregation of beneficiaries (where applicable) Spatial transformation (where applicable)

N/A

N/A

Desired performance Indicator responsibility

All targeted public and private bodies assessed.

Executive: PAIA

Information Regulator SA

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