INFO REGULATOR SA STRAT PLAN

Part D

Indicator Title

Percentage of simple complaints resolved though conciliation and mediation within the prescribed timeframes. The indicator measures the percentage of simple complaints resolved though conciliation and mediation within the prescribed timeframes. Simple complaints refers to complaints resolved in the past three months.

Definition

Source of data

• • •

Investigation report. Complaints register.

Settlement Certificate. Method of calculation or assessment Number of simple complaints referred for Conciliation and Mediation divided by the total number of complaints received for Conciliation and Mediation multiplied by 100. Assumptions The Regulator will receive complaints. Disaggregation of beneficiaries (where applicable) N/A Spatial transformation (where applicable) N/A Desired performance Achieve the annual target. Indicator responsibility Executive: POPIA

Indicator Title

Number of responsible parties assessed at own initiative on compliance with POPIA. The indicator measures the number of responsible parties assessed at own initiative in accordance with the approved POPIA Compliance Assessment Plan.

Definition

Source of data

• • •

POPIA Compliance Assessment Plan.

Attendance registers. Assessment report.

Method of calculation or assessment Simple count. Assumptions

POPIA Compliance Assessment plan will be approved. Available budget. Co-operation of responsible parties.

Disaggregation of beneficiaries (where applicable) Spatial transformation (where applicable)

N/A

N/A

Desired performance

To optimise the implementation of the measures to deter non-compliance with POPIA to ultimately reduce the number of complaints lodged with the Regulator.

Indicator responsibility

Executive: POPIA

Information Regulator SA

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