INFO REGULATOR SA STRAT PLAN

Measuring Our Performance

Technical Indicators (TIDS)

Our Mandate

Strategic Focus

PESTEL Threats (External) Implication forthe Regulator Opportunities (External) Implication for the Regulator • Load-shedding. • Disruption to business processes and service delivery. • Working from home. • Reduced costs.

• Business continuity.

• Ability to work using the hybrid model.

• Improved level of compliance.

• Reducing carbon footprint (reduced paper use, not commuting to work).

• Becoming a greener

organisation viz. waste

management/recycling. • Becoming a greener organisation.

• Public awareness

programmes and stakeholder engagements should be undertaken. • Collaboration with

international regulators

and governments to create harmonised policies and frameworks.

• Explore opportunities of settlement.

• The more matters under

review are ruled in favour of the Regulator the local and • Public awareness

global recognition will grow.

programmes and stakeholder engagements should be undertaken.

• Increased jurisprudence on POPIA.

• Damage to physical infrastructure and

disruptions in ICT operations.

• Inability to ensure conducive working environment. • Inability to ensure a conducive working environment.

• Increased number of complaints.

• Reduced authority and

potential conflicts with other government bodies

• Insufficient budget to defend litigations.

• Heightened reputational risk. • Depletion of the budget.

• Increased number of litigious

matters launched against the Regulator.

• Limitations that arise out

of disasters viz. flooding, pandemics, riots.

Legal • Low levels of compliance and

understanding of legislation by external stakeholders.

• Decisions of the Members are

taken under review by public and private bodies.

• Low level of compliance and

understanding of Legislation.

Strategic Plan 2025/2026

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