INFO REGULATOR SA STRAT PLAN

Part B

• Improved compliance and access to the Regulators

accessibility to digital services). online services. • Security compromises (cyber attacks). • Reputational damage. • Increased resources to increase advocacy.

• Increased resources to increase advocacy.

• High level of awareness and compliance.

• Reduced frivolous and

vexatious complaints.

• Informed stakeholders.

• High level of compliance. • Increase in number of complaints.

PESTEL Threats (External) Implication forthe Regulator Opportunities (External) Implication for the Regulator • Digital divide (lack of

• Provide support and digital literacy training systems.

• Increased advocacy around data protection laws,

building resilience and the importance of security

safeguards in protecting personal information.

• Collaboration with other entities to enhance the

implementation of data

protection initiatives to all

cultural and lifestyle groups.

• Increased advocacy around PAIA.

• Collaboration with other entities to enhance the

implementation of PAIA.

• Research into social aspects.

• Collaboration with other entities to enhance the

implementation of data

protection and access to

information initiatives to the public.

• Lack of public access to the Regulator online services.

• Cultural and lifestyle norms

may affect the acceptability and impact of data protection practices.

• Inaccessibility of the

Regulator’s services.

• Increasingly high number of security compromises. • Lack of trust in the Regulator.

• Increase in the number of frivolous and vexatious

complaints leading to delays in finalisation. • Reputational damage.

• Inability to execute the Regulator’s mandate efficiently.

• Inadequate knowledge of the Regulator and its mandate by the public.

• High levels of illiteracy within rural communities in South

Africa or disadvantaged sectors of society.

• Public awareness and the

misperception of data protection laws.

• Lack of public awareness on a person’s right to access information.

• Opportunism and abuse of

the complaint processes by complainants.

• Low levels of public awareness and the perception of data protection and access to information laws.

Information Regulator SA

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