GPW_AR_2013_Final_v10.pdf

125 year anniversary

PERFORMANCE REPORT

Branch operations and production

Deviation from planned

Actual achievement 2011/12

Actual achievement 2012/13

Strategic objectives

Planned target 2012/13

Comment on deviations

target to actual achievement for 2012/13

Production of security printed materials: Produce security printed material according to customer requirements and local/international standards in the most cost effective manner and within the agreed delivery lead times

100% of Government Gazettes published according to quality and delivery speci ½ cations within deadlines 99.96% of identity documents produced conformed to speci ½ cations and identity documents delivered at an average turnaround time of 3.3 days

Re-located to Strategic Management Branch

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100% of identity documents produced must conform to the clients speci ½ cations

99,95% of the 1,995,421 identity documents

The low percentage of

Spoilage emanates from regular production operations

spoilage (0.05%) is in line with the previous year’s. 902 identity documents were spoiled. The 3.3 days actual turnaround time is slightly above the target of 3 days but in line with the actual performance of the previous year The 2.8% spoilage reported is a slight deviation from the previous reported spoilage of 2.2% but still within the acceptable international benchmark of 3%.

conformed to speci ½ cations

Identity documents delivered at a turnaround time of 3 days

Identity documents delivered at an average (slightly higher than targeted) turnaround time of 3.3 days 17,606 (2.8)% spoiled passports emanating from the 627,152 booklets personalised

Daily quantities of identity documents received from Department of Home Affairs vary. GPW’s ½ xed resources cannot always cope with these ¾ uctuations

2.2% spoiled passports emanating from booklets personalised

Maintain or reduce spoilage percentage

The reason for the 0.6% increase in spoilage was due to technical problems experienced during personalisation process

100% of required examination scripts produced within clients speci ½ ed time frames

Produce 100% of the required number of examination scripts within the client’s speci ½ ed time frames

100% of the required 16,518 188 examination scripts were produced within the client’s speci ½ ed time frames.

Target achieved

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