GPW_AR_2013_Final_v10.pdf

OUR FUTURE

The GPW is well on the way to realising its quest to become a modern print and media company, harnessing ICT technologies and the power of the internet to achieve this goal.

The organisation’s extensive three-year asset replacement programme to replace old technology is set to be completed in 2014, with a total project spend of R256 million.

Not only has the newly implemented ERP solution helped the GPW to streamline its business operations, improving processing performance and providing a system availability of more than 99 percent, it has also allowed the organisation to move away from the previous manual, more paper-based procedures, making it far more flexible and agile. The next step for the GPW, from a technological perspective, is to improve collaboration, both internally between departments, and externally with customers. While the ½ rst stage in this process has been enabled through the ERP system rollout and technology refresh, the GPW has also introduced a service desk, which abides by IT best practices in terms of support, and its purpose is for staff members to raise any ICT queries or issues. The next year will see this service extended with the introduction of a contact centre, which is set to provide a one-stop support shop for both external customers and internal staff members.This project will commence with the introduction of a new, state-of-the-art switchboard system, which will provide the next collaboration step in that it will allow for both voice and video communication channels. This means that staff are able to be “at the of ½ ce”, wherever they may be at the time.

This level of collaboration is set to further increase the GPW’s competitive edge, in a world where greater teamwork at all levels in the organisation is key.

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GPW ANNUAL REPORT 2012 | 2013