ELRC 202324 Annual Report

EDUCATION LABOUR RELATIONS COUNCIL | 2023/24 ANNUAL REPORT

L EDUCATION LABOUR RELATIONS COUNCI

3.2. Programme 2: Dispute Management Services

Purpose The purpose of Programme 2 is to manage disputes proactively. This includes the prevention of disputes by, for example, defusing conflict that can disrupt teaching and learning. It also includes dispute resolution. Professional development and training are included in Programme 2 to ensure that parties and panellists operate effectively.

Strategic Objectives • Provide efficient dispute resolution services. • Ensure quality of arbitration awards. • Provide training to parties and negotiators. • Provide professional development to panellists.

KPIs, Planned Targets and Actual Achievements

Overview of the DMS’s Performance for the 2023/24 Financial Year Dispute Management Services

Deviation from planned target to Actual Achievement for 2023/24

Actual Achievement 2023/24

Programme Performance Indicator

Planned Target 2023/24

Comment on deviations

Actual Achievement 2022/23

Status

Provision of dispute resolution services Administration of cases in jurisdiction for conciliation Achieved 100% 649 Of the 1 031 cases received, 740 were in the jurisdiction.

Achieved 99.47% 569

9.47%

Planned outcomes were exceeded due to the clustering of conciliations.

Processing of 90% of cases in the jurisdiction within 30 days

899 cases were received for the financial year

2023/2024. Out of 899 cases received, 662 were in the jurisdiction and 237 were out of the jurisdiction Out of 662 cases which were in jurisdiction, 73 were IBA cases All 589 cases were conciliated; 569 were conciliated within 30 days of receipt, and three were conciliated outside 30 days 17 cases were received during the recess period

Of the 740 cases that were in the jurisdiction, 66 were IBA, while 25 were received during the recess period. All 649 cases were conciliated within 30 days of receipt.

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