ELRC 202324 Annual Report

EDUCATION LABOUR RELATIONS COUNCIL | 2023/24 ANNUAL REPORT

L EDUCATION LABOUR RELATIONS COUNCI

Information Communication Technology (ICT)

KPIs, Planned Targets and Actual Achievements

Corporate Services: ICT

Deviation from Planned Target to Actual Achievement for 2023/2024

Actual Achievement 2023/2024

Programme Performance Indicator

Planned Target 2023/2024

Comment on Deviation

Actual Achievement 2023/2024

Status

Achieved ICT successfully achieved 100% availability of VPN and servers and a report was produced Achieved ICT achieved 100% on all backup systems, and a report was produced Achieved ICT conducted a disaster recovery test for all critical systems (Sage Evolution, Emails and Sage People), and it was successful. A report was also produced Achieved ICT conducted an annual assessment and review of ICT governance to ensure compliance with COBIT, ISO 2 700 and the ITIL framework and a report was issued Achieved ICT ensured 100% protection of all end-point and email content filtering and a report was issued

ICT servers and VPN were monitored and a report was produced

Ensure that ICT servers and VPN are monitored and produce a report

None

Average of 98% of network, server, and virtual private network (VPN) Daily disaster recovery testing of critical systems and VPN connection of servers uptime and issue a Monthly report

All ICT critical servers were backed up

Ensure that all ICT critical servers are backed up

None

None

ICT Disaster Recovery Testing was done in case of downtime, and a report was produced

ICT Disaster Recovery Test Plan in case of downtime and produce a report

Monitoring of the ICT governance framework to ensure compliance with best practices, e.g. COBIT, ISO 2700 and ITIL, as adopted by the Council Ensure that all ICT systems are well protected and maintained

The effectiveness of the ICT governance frameworks was

Monitor the effectiveness of the ICT governance frameworks quarterly and issue a report

None

monitored on a quarterly basis, and a report was issued

Ensured 95% end-point protection and email content filtering

Ensure 95% end point protection and email content filtering

None

Achieved 100% of all

Ensured 100% of all malicious viruses were quarantined and cleaned

Ensure 100% of all malicious viruses are quarantined and cleaned

None

malicious viruses were quarantined, cleaned, and a quarterly report was issued

98