DST 4th Edition Handbook INTERACTIVE

No. SERVICES ROLES AND RESPONSIBILITIES

RESPONSE TIME ACCOUNTABILITY ESCALATION

3. Facilities Management dispatches maintenance staff to attend to the problem. 4. If maintenance staff are not able to deal with the problem, Facilities Management requests SCM to procure the service. 5. Facilities Management will inform the user of progress.

Within four hours.

Within 30 days.

CORPORATE SERVICES HANDBOOK | 4TH Edition

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