DST 4th Edition Handbook INTERACTIVE

4 TH Edition

No. SERVICES ROLES AND RESPONSIBILITIES

RESPONSE TIME ACCOUNTABILITY ESCALATION

1. User sends a request the rearrangement of furniture to SCM. 2. SCM informs FM by email of the request. 3. FMs rearrange the furniture. 1. User sends an email request to Facilities Management Helpdesk for the provision of water for the meeting, including the number of attendees and the meeting venue. 2. FM assigns the Food Service Aid (FSA) to provide water for the meeting. 3. At the end of the scheduled meeting/s, FSA collects water jugs and glasses from the meeting rooms. 4. Should the meeting adjourn earlier or later than the time scheduled, the user must inform Food Aid Services. 1. The user reports any building-related problems to Facilities Management Helpdesk at Facilitieshelpdesk2@dst. gov.za 2. Facilities Management acknowledges receipt of the reported problem.

(n) Rearranging of furniture within the department.

Within a day.

Upon receipt of the request.

(o) Provision

Facilities Helpdesk facilitieshelp desk2@dst.gov.za

Facilities Management fm.escalations@ dst.gov.za

of water for meetings.

Immediately after meeting adjourns.

Immediately.

(p) Reporting of building defects.

Facilities Management facilitieshelpdesk@ dst.gov.za

Facilities Man agement facilitieshelp desk@dst.gov.za

Upon receipt of the complaint.

CORPORATE SERVICES HANDBOOK | 4TH Edition

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