DST 4th Edition Handbook INTERACTIVE

No. SERVICES ROLES AND RESPONSIBILITIES

RESPONSE TIME ACCOUNTABILITY ESCALATION

SUPPLY CHAIN MANAGEMENT

Within 48 hours on normal working day, if urgent ASAP, however temporary assets will be issued in the meantime as plan B.

3. User will be requested to complete a mobile communication service application form for DDG’s approval 4. Upon the receipts, approved application form SCM administrator will send list of phones to end users for choice 5. Once a phone has been chosen SCM administrator will order a phone on behalf of the User with the appointed service provider 6. Service delivers the phone and SCM Administrator collect, allocate to the user , submit phone details to insurance , and call the user to collect 7. The user receives the phone Loss /Stolen 1. When a user lost phone within 24 hours must inform SCM team 2. SCM team will send a blacklisting form to be completed by user. 3. SCM team receive form submit to the service provider for backlist

48 hours if all documents are valid- claim can

only be approved if the sim card have been in the device for more than 3 months without interruption.

CORPORATE SERVICES HANDBOOK | 4TH Edition

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