DST 4th Edition Handbook INTERACTIVE

SERVICE COMMITMENT • We will treat our customers with courtesy.

• We will attend to all requests and queries promptly and efficiently.

• We will be honest and objective in our interactions with our customers.

• We will take the utmost care to ensure confidentiality.

• We will provide professional advice.

• We will support our users competently.

• We will develop and maintain an open and accountable culture.

• We will acknowledge all correspondence received within a reasonable time and according to our service standards.

• We will keep our customers regularly updated on the progress regarding their requests.

CORPORATE SERVICES HANDBOOK | 4TH Edition

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