DIRCO Annual Report

Service delivery information tool Current/actual information tools Information is shared as follows: • on the DIRCO website

Desired information tools

Actual achievements

Maintain and implement corrective measures where necessary to improve on the standards achieved from previous evaluation and assessment based on the previous outcomes

Information on the DIRCO websites was updated regularly throughout the year Daily telephone and email enquiries were addressed Daily distribution of information sheets was achieved Information was provided in person to walk-in clients to the Legalisation Section per appointment The Consular Service-Delivery Charter is prominently displayed

• daily telephone and email enquiries • daily distribution of information sheets • in person by the officials to walk-in clients per appointment to the Legalisation Section • Service Delivery Charter displayed Legalisation services may be applied for by any of the following means: • by courier • by registered/fast mail • by telephone and email • through the South African High Commission, Embassy or Consulate General abroad The services include the legalisation of South African official (public) documents for use abroad. Documents that may be legalised include, but are not limited to, documents pertaining to vital statistics (birth, marriage and death certificates); other civic documents i.e. letters of no impediment (marital status), citizenship letters/letters of renunciation, vault copies; police clearance certificates; educational qualifications; divorce decrees and settlement agreements; documents relating to adoption; verification of drivers’licences; registration of companies and close corporations; registration of patent designs, trademarks and copyrights; health reports; translated documentation; export documents; and end-user certificates Clients who do not have the correct documents are directed to the relevant department or institution to obtain the appropriate documents (information sheets available to customers) Document and version control as per Chief Directorate: Consular Quality Management System, adhered to, to ensure that customers are not provided with out-dated information

Department of International Relations and Cooperation

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