DIRCO Annual Report

Current/Actual arrangements

Desired arrangements

Actual achievements

Courtesy: Officials are friendly, courteous, highly professional and knowledgeable in the services provided Officials are identified by name tags There is a dedicated fully furnished reception/waiting area with serving windows available for the clients Observance of COVID-19 protocols such as face masks, social distancing and hand washing. Personal Protective Equipment is available to officials and the public e.g. hand sanitisers Access: The service is accessed as follows per introduced appointment system due to the global pandemic Physical Address: Ground Floor, OR Tambo Building, 460 Soutpansberg Road, Rietondale, Pretoria, 0084 Postal address: Private Bag X152, Pretoria, 0001 Legalisation Section is open to the public on weekdays except for Wednesdays and public holidays from 08:30 to 12:30. Fax: 012 329-1018 Telephone: (012) 351-1232 (Supervisor) or x1269/x1231/x0595/ x0033/x1490/x1268/x1717/x0775/x1146/x9104 Website: www.dirco.gov.za There is a dedicated general enquires’ email address: legalisation@ dirco.gov.za. Courier, registered mail/fast mail and via South African representatives abroad Information sheets: document and version control as per Chief Directorate: Consular Services Quality Management System, adhered to, to ensure that customers are not provided with out dated information

Maintain and continue to improve standards through evaluation and assessment based on previous outcomes Adherence to the COVID-19 regulations at all times. Implementation of the courier services and registered mail services to deliver documents to DIRCO to minimise access to OR Tambo Building and to curb the spread of the pandemic. Implementation of the Departmental Language Policy, which caters for consular services to be provided in English, Afrikaans, Zulu and Sotho

Officials are identified by name tags The public hours are displayed on the main entrance doors, and the Service-Delivery Charter is displayed in the Legalisation reception area Coordination with the Security Division to verify the clients per submitted appointment list by Legalisation in order to access the OR Tambo Building as part of observing the COVID-19 protocols Notices and lolly-pop stands are placed in the Legalisation reception area, indicating to the public where to queue and to observe the COVID-19 protocols such as maintaining social distance.

All of the mentioned languages can currently be accommodated

Department of International Relations and Cooperation

26