DIRCO Annual Report

Programme: State Protocol and Consular Services

Deviation from planned target to actual achievement 2021/22

Planned annual target 2020/21 100% of protocol services rendered to all in and outgoing State, Official and Working visits

Audited actual performance 2018/19

Audited actual performance 2019/20

**Actual achievement 2020/21

Reasons for deviations

Outcome

Output

Output indicator

Improved compliance with the diplomatic regulatory framework

7 100% (18) of protocol services rendered to all in and outgoing State, Official and

Professional protocol services rendered to all in and outgoing

Percentage of requests for protocol services rendered to all in and outgoing State, Official and Working visits Percentage of requests for consular assistance rendered

New indicator

Working visits • Incoming:15 • Outgoing: 3

State, Official and Working visits

Consular services rendered

100% (995) of consular services rendered

100% (929) of consular services rendered

100% of consular services rendered

100% (30 779) cases reported to DIRCO were responded to as per the Service Delivery Charter: citizens in distress: 30 458 • whereabouts: 3 • mortal remains: 124

• adoptions: 0 • abductions: 5

• detainees/prisoners: 24 • services of civil process: 149 • extraditions: 16

South African citizens in distress statistics include 30 383 citizens who were repatriated due to the COVID-19 pandemic

Annual Report 2020/2021 I Vote No. 6

147