GDID ANNUAL REPORT 2024/25

Service delivery information tool Current/actual information tools Information of the EPWP job opportunities available to the citizens of Gauteng

Desired information tools

Actual achievements

Information of the EPWP job opportunities available to the citizens of Gauteng

All public bodies recruited based on the projects proximity and work opportunities reported on the ERS system.

Complaints mechanism Current/actual complaints mechanism

Desired complaints mechanism Actual achievements

PART

100% of the EPWP job opportunities solved at the first point of contact and handled in a professional manner

100% of the EPWP Job opportunities resolved within the first point of contact. If not resolved at the first point of contact, it will be escalated to the relevant section with the EPWP Chief Directorate, and ensure the

DID received a total of 9 cases during the period under review. Of the 9 cases, 56% (5) pertained to the Extended Public Works Programme (EPWP), 33% (3) related to Property Management, and 11% (1) were for

Supplier Payment. 100% of complaints were resolved.

matter is resolved within 14 working days upon receipt.

2.3 Organisational environment

2 The Department has been rolling out the implementation of Green Agenda, which will drive energy efficiency and the use of renewable and clean energy sources, thus reducing the carbon footprint in the province. The Kopanong Precinct still forms an important project of the Department, which aims to establish an information hub for the Gauteng Provincial Government and consolidate office accommodation into a precinct to enhance inter-Departmental communication. This is accompanied by the introduction of the Infrastructure Delivery Platform (IDEP) system, which has enabled the provision of information on the design, planning and performance of each project. This system also provides information on completed projects that are ready to be handed over to Client Departments and ultimately to communities. The IDEP system has also addressed the challenge of lack of integrated information within the Department, thus creating seamless reporting. The Department has been successful in the delivery and maintenance of public infrastructure. This is evident in the quality of projects that have been delivered not only in the current reporting period but over the years. This is attributed to the appointment of a capable workforce both in technical and in administrative branches. The Department is working to improve delivery turnaround times for projects to ensure that the beneficiaries of these projects utilise them. The performance of contractors is one of the critical challenges that has been identified, and efforts continue towards blacklisting poor-performing contractors across the provincial government. There have been remarkable achievements in the payment of all professional service providers within the 30-day period, and this is to ensure that the work on site continues according to schedule. Even though there are still challenges with stakeholder management, there are several platforms that have been established between DID and Client Departments to strengthen communication. These platforms include the HOD forum, the incomplete infrastructure workstream, etc. These platforms are a mechanism to identify challenges and seek intervention measures to address them.

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DEPARTMENT OF INFRASTRUCTURE DEVELOPMENT