CIPC Annual Report V1

Quarter 3 Quarter 4 Pretoria Johannesburg Cape Town TOTAL Pretoria Johannesburg Cape Town TOTAL

Customer transactions

257 338

147

23

427

30

0

14

44

General/other

1052

1214

2604 284

1018

1851

3153

Walk-ins

9362

13221

13135 35718 6714

11594

13296 31604

1.1.4 Service turnaround times Table B.14: The CIPC’s key services – Average turnaround times hereunder shows the average speed at which these above transactions were processed in the last five years. Table B. 14: CIPC Key Services – Average turnaround times CIPC services 2016/2017 2017/2018 2018/2019 2019/2020 2020/21 Patent applications 3 days 3 days 3 days 3 days 3 days Designs applications 3 days 3 days 3 days 3 days 2 days Copyright in film applications 3 days 3 days 3 days 3 days 10 days Trade marks applications 3 days 3 days 3 days 3 days 3 days Name reservations Not reported Not reported Not reported Not reported 2 days Companies registrations 3 days 2 days 1 day 2 days 2 days Co-operatives registrations 2 days 2 days 2 days 2 days 2 days Annual returns filings - - 5 minutes 5 minutes 5 minutes Director amendments manual Not reported Not reported Not reported Not reported 4 days Director amendments electronic Not reported Not reported Not reported Not reported 1 day Member amendments manual Not reported Not reported Not reported Not reported 3 days Member amendments electronic Not reported Not reported Not reported Not reported 1 day Auditor changes manual Not reported Not reported Not reported Not reported 2 days Auditor changes electronic Not reported Not reported Not reported Not reported 1 day Company name changes Not reported Not reported Not reported Not reported 1 day Company financial year end changes electronic Not reported Not reported Not reported Not reported 1 day Annual returns filings Not reported Not reported 5 minutes 5 minutes 5 minutes AFS filings Not reported Not reported 5 minutes 5 minutes 5 minutes B-BBEE certificate Not reported Not reported Not reported Not reported Instant

1.1.5 Customer and stakeholder satisfaction In the 2020 Customer and Stakeholder Survey, the CIPC scored 80% compared to the 74% in 2017. As shown in Figure B.3 , customer satisfaction was at 80% in 2020 and 78% in 2017 and stakeholder satisfaction was at 78% in 2020 compared to 69% in 2017.

Figure B. 3: Overall customer and stakeholder ratings

Min.

Max.

66%

88%

2020

Overall Satisfaction

74%

2017

80%

2020

Customer Satisfaction

78%

2017

78%

2020

Stakeholder Satisfaction

69%

2017

0% 10% 20% 30%

40% 50% 60%

70% 80% 90% 100%

COMPANIES AND INTELLECTUAL PROPERTY COMMISSION I Annual Report 2020/21

29