BANKSETA AR 31 AUGUST

PERFORMANCE INFORMATION

Stakeholder Engagement The review of BANKSETA’s stakeholder engagement management process is one of the fundamentals of its integrated reporting procedures. Stakeholders are key communicators of what the BANKSETA should implement to drive the skills development agenda. BANKSETA’s stakeholder engagement drive involves providing quarterly reports on engagement activities at the governance and executive levels and by all departments. This initiative will be improved on for reporting purposes during 2022/23. The approach involves the following: • Identification of stakeholder groupings and sub groupings • Identification and review of current methods of engagement • Identification of stakeholder engagement gaps across the business • Development of innovativemethods of stakeholder engagement • Assessment and monitoring of the implementation plan. The BANKSETA engages robustly with its stakeholders, each of whom has its own expectations and deliverables and is continuously improving its key strategic engagements. Internal controls measure the engagement from various levels in the organisation. Various communication methods, such as ad hoc meetings and steering committee meetings, email, telephone, online communication, forums, exhibitions and other relevant events, are used. For organisational engagement and communication efforts, an integrated approach was implemented to drive brand awareness and strengthen stakeholder communication and engagement through utilising promotional methods such as advertising, media relations, public relations, direct marketing, social media and the website. Stakeholder Satisfaction Survey The purpose of the survey, conducted annually, is to assess stakeholders’ overall satisfaction and perceptions of BANKSETA’s offerings and their experience of BANKSETA’s service.

BANKSETA stakeholders are Board members, staff, the ministries of basic education and higher education and training, the National Treasury, the Auditor-General of South Africa, strategic partners in the banking and alternative banking sectors, unemployed learners, employed beneficiaries, accredited training providers, financial cooperatives, small, medium and large companies in the banking and alternative banking sectors, community based organisations (CBOs), non-profit organisations (NPOs), non-governmental organisations (NGOs), legislative bodies, institutions of higher learning, industry bodies, service providers, media and the general public. The survey is conducted with stakeholders for whom the BANKSETA has provided services and engaged. The research methodology applied was qualitative and quantitative. The overall rating for the 2021/22 Stakeholder Satisfaction Survey is 4.4 out of 5. Recommendations from the survey report were implemented as the BANKSETA team is committed to continuously improve on the organisation’s mandate. Career Guidance/Awareness The Department of Higher Education and Training (DHET) published the National Policy for an Integrated Career Development Services System for South Africa in 2017, a significant milestone for the career development services (CSD) project, and a guide for an integrated career development system across all spheres of government. The BANKSETA is an active participant in the Career Development SETA Forum (CDSF) and has partnered with the Ministry of Basic Education, the Ministry of Higher Education and Training, community organisations and SETAs. Youth development is one of the BANKSETA’s strategic objectives. The SETA has disseminated information to its diverse target markets on career guidance activities to provide quality career and study related information for youth development. BANKSETA disseminates information and career booklets through national career exhibition events in collaboration with DHET, NGOs, NPOs CBOs and other SETAs. The BANKSETA actively participated in strategic career development sessions organised by the DHET, DHESI and COGTA.

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PART B: PERFORMANCE INFORMATION | BANKSETA ANNUAL REPORT 2021/22