BANKSETA AR 31 AUGUST

PERFORMANCE INFORMATION

Quality Management A critical aspect of all SETAs in South Africa is to ensure that the qualifications in their ambits meet the criteria set by the Quality Council for Trade and Occupations (QCTO) and the South African Qualifications Authority (SAQA). BANKSETA’s quality accreditation process maintains the standard of learning programmes presented by its providers and allows the SETA to confidently present graduates who have the skills needed by the banking sector. The graduate learners also have the capacity to be transferred to other institutions in the sector and be developed for other areas of the business. All qualifications carry international compatibility. include accreditation of training providers, registration of skills programmes, registration of assessors and moderators, external moderations, learner certification, maintenance of legacy qualifications, and the development of occupational qualifications. Assessors and moderators ensure the quality of knowledge and skills transfer, thereby securing a high calibre of learners in the sector. Vigorous checks and balances are in place to maintain the strong ethical codes of these professionals. Frequent interaction with stakeholders is necessary and takes many forms. For example, the department is in contact with various skills development providers (SDPs) on almost a daily basis through a range of interactions. These include external verification meetings, quarterly SDP workshops based on providers’ needs, and external verification of learners. Stakeholders in the form of South Africa’s quality councils – QCTO and SAQA – receive regular reports on both legacy and occupational qualifications. Individuals qualifying for certain positions in the banking sector are required to be FAIS compliant, and information is provided to the Financial Sector Conduct Authority (FSCA) in this respect. BANKSETA qualifications must also be FAIS compliant and registered with the FSCA. The department’s responsibilities

A highlight in 2021/22 was the registration of two qualifications with the QCTO. These were the occupational certificates of anti-money laundering analyst (118250-1) and foreign exchange officer (118229-7). Both qualifications are NQF level 6. Additional qualifications finalised during the year were that of cyber security officer, business banker officer (NQF level 5), business banker practitioner (NQF level 6) and business banker (NQF level 7). Another highlight was the issuing of 5 312 certificates to learners, which was well above target. The department made good progress in clearing its backlog of certificates caused by the MIS not being operational. BANKSETA’s general management qualification, launched in 2019/20, continued its post Covid-19 recovery during the year and was well utilised by the sector. E-learning and blended methodologies, developed as responses to the Covid-19 pandemic, continued post the lifting of the lockdown and have become popular. Electronic platforms continued to be used by training providers, with simulations or case studies to provide workplace experience. Providers exercised creativity in designing competitions in which learners were challenged to develop ideas for their own businesses. A disappointment was the response of TVET colleges to the BANKSETA’s efforts to involve them in learning programmes. The content of all four learning programmes, assessment tools and training was provided to the TVET colleges but, despite initial enthusiasm, few learners came through from them.

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PART B: PERFORMANCE INFORMATION | BANKSETA ANNUAL REPORT 2021/22