BANKSETA ANNUAL REPORT 2023

Stakeholder Engagement BANKSETA consistently reviews its stakeholder engagement management processes to stay abreast of how stakeholders perceive the organisation,services and offerings. Engagement takes place through physical and virtual meetings, forums, information sessions,emails,telephonic discussions,the website and social media platforms,with the latter four,being on a general level and the prior focusing on more operational and strategic engagement. Strategic stakeholder engagements emanate from within the organisations through staff, management, and board committee meetings as one of the fundamentals of its integrated engagement reporting procedures. Board members hold BANKSETA management accountable to fulfil a robust engagement role which involves stakeholders as key communicators of what the BANKSETA should implement to drive the skills development agenda and innovation in the delivery of programmes and services. The Chief Executive Officer led management in the delivery of various engagement initiatives which resulted in the operations division team having several engagement sessions with their specific stakeholders, the marketing and communications department engaging and collaborating with SETAs, PERFORMANCE INFORMATION

the Department of Basic Education and DHET in the provision of information to communities, the youth and educators. The Chief Executive Officer has through various strategic engagements with SETA CEOs, industry bodies,employers in the banking and alternative banking sector, the education sector and all levels of government, forged collaborations that resulted in the continuation of existing projects and the establishment of new projects. BANKSETA’s stakeholder engagement drive involves providing quarterly reports on engagement activities at the governance and executive levels and by all departments. This initiative will be improved on for • Identifcation of stakeholder groupings and subgroupings • Identifcation and review of current methods of engagement • Identifcation of stakeholder engagement gaps across the business • Development of innovative methods of stakeholder engagement • Assessment and monitoring of the implementation plan. The BANKSETA engages vigorously with its stakeholders, each of whom have expectations. The SETA commits to continuously improving in this regard. The approach involves the following:

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BANKSETA ANNUAL REPORT 2022/23

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