BANKSETA ANNUAL REPORT 2023

PERFORMANCE INFORMATION Programme 4: Quality Assurance

Purpose of Programme 4:

To develop relevant occupational based qualifications with support from the QCTO and quality assure training delivery towards legacy qualifications resulting in the certification of learners.

The Programme consists of the following two sub-programmes:

Quality Management of training provision Purpose

BANKSETA works in partnership with the QCTO and sector stakeholders to develop new occupational qualifications and/or align existing qualifications to Occupational Qualifications.

Quality Management of training provision, assessment and certification of legacy qualifications Purpose BANKSETA has the delegated authority of the QCTO to accredit sectoral training providers thereby ensuring quality assurance in the facilitation of learning delivery and implementation and the validity of summative assessments conducted leading to learner certification.

Programme 4 contributes towards the following institutional outcomes:

• Occupational qualifications for the banking and alternative banking sector; and • Quality management of training provision against legacy qualifications to certify learners.

Outcomes, Outputs, Output Indicators, Targets and Actual Achievements

Key outputs are:

• Occupational qualifications for the banking and micro finance sectors; and • Quality management of training provision against legacy qualifications to certify learners.

For part of the year, the MIS was not available. The team then put manual processes in place to ensure that the work continued. Regardless of the MIS not being available, the team was able to exceed its targets. A new MIS has been procured and should go live in the first quarter of 2023/24 financial year. External changes relate to the COVID -19 pandemic, in that more and more training providers are moving to online training. With that development, BANKSETA has had to change the way it conducts its external moderation and align to the online methodology. Internally, the team structure has changed as some of the team members retired. Processes in the department have also been streamlined with one person focusing on specific tasks. The QM budget is allocated under the administration portion. Expenditure allocated to QM was adequate, and all outputs have been achieved.

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BANKSETA ANNUAL REPORT 2022/23